> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eolasflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

> Track, analyze, and review all call recordings and AI-generated insights

<img src="https://mintcdn.com/eolasflow/R2RGWual81fpwxtz/images/guides/conversations.png?fit=max&auto=format&n=R2RGWual81fpwxtz&q=85&s=86f821eb7f9048f2f5b3880ac1b610ba" alt="Conversations page showing call history with AI analysis" width="1919" height="992" data-path="images/guides/conversations.png" />

Conversations is the central hub for all your call history. Every call — inbound, outbound, or test — is recorded here with AI-generated transcripts, sentiment analysis, talk metrics, and actionable summaries.

## Conversation List

Each conversation shows:

* **Contact Name** — Who was on the call
* **Phone Number** — The number dialed
* **VoiceFlow** — Which VoiceFlow handled the call
* **Assistant** — Which AI assistant was used
* **Status** — Call outcome (Completed, No Answer, etc.)
* **Duration** — Length of the call
* **Sentiment** — AI-analyzed customer mood

## Viewing a Conversation

Click any conversation to see the full detail view — transcript on the left, AI analysis on the right.

<img src="https://mintcdn.com/eolasflow/R2RGWual81fpwxtz/images/guides/conversation-detail.png?fit=max&auto=format&n=R2RGWual81fpwxtz&q=85&s=ed57173097a3077b2fdb6bbdd4be9fae" alt="Conversation detail view showing transcript and AI analysis" width="1919" height="992" data-path="images/guides/conversation-detail.png" />

The detail view includes:

### Recording

Listen to the call recording with playback controls:

* Play, pause, skip forward/backward
* Adjust playback speed

### Transcript

Read the complete conversation with speaker labels and timestamps:

* **Agent** — What your AI assistant said
* **Customer** — What the contact said

The transcript has two layers:

1. **Analyzed Transcript** — AI-cleaned with per-segment sentiment scores and speaker labels
2. **Raw Transcript** — Original diarized recording transcription

### AI Analysis

Every completed call receives a two-stage AI analysis:

* **Summary** — Concise overview of what happened
* **Sentiment Timeline** — How customer sentiment changed throughout the call
* **Talk Metrics** — Who spoke more, interruptions, silence gaps
* **Action Items** — Suggested follow-ups extracted from the conversation
* **Objectives** — Whether the call met its VoiceFlow objectives (if configured)
* **Outcome Category** — Classification based on VoiceFlow settings

### Tasks

AI-generated tasks from the conversation (e.g., "Send pricing document to John"). These appear in the Tasks section automatically.

## Filtering and Search

<Steps>
  <Step title="Navigate to Conversations">
    Go to **Conversations** in the Analyze section.
  </Step>

  <Step title="Filter Results">
    Use filters to narrow down:

    * **Status:** Completed, Failed, No Answer, Busy
    * **Outcome:** Interested, Not Interested, Callback, Converted
    * **Date Range:** Filter by time period
    * **Search:** Find by contact name or phone number
  </Step>

  <Step title="View Details">
    Click any row to see the full conversation with recording, transcript, and analysis.
  </Step>
</Steps>

## Call Statuses

| Status        | Description                              |
| ------------- | ---------------------------------------- |
| **Completed** | Call connected and conversation occurred |
| **No Answer** | No one picked up                         |
| **Busy**      | Line was busy                            |
| **Failed**    | Technical issue prevented the call       |
| **Voicemail** | Call went to voicemail                   |

## Exporting Data

Export your conversation history for reporting:

<Steps>
  <Step title="Apply Filters">
    Filter the list to the conversations you want to export.
  </Step>

  <Step title="Click Export">
    Click the **Export CSV** button.
  </Step>

  <Step title="Download">
    The CSV file downloads with call data including transcripts, outcomes, and summaries.
  </Step>
</Steps>

## Best Practices

<Tip>
  **Review Early Calls:** Listen to the first few calls of any new VoiceFlow to catch issues early.
</Tip>

<Tip>
  **Track Patterns:** Look for common objections or questions to improve your assistant's prompts.
</Tip>

<Tip>
  **Use Sentiment Data:** Filter for negative-sentiment calls to identify problem areas.
</Tip>

## Next Steps

<CardGroup cols={2}>
  <Card title="Manage VoiceFlows" icon="sparkles" href="/guides/voiceflows">
    Adjust VoiceFlow settings based on call results
  </Card>

  <Card title="Improve Assistants" icon="robot" href="/guides/assistants">
    Refine your assistant based on transcripts
  </Card>
</CardGroup>