> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eolasflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard

> Monitor your AI calling operations at a glance

<img src="https://mintcdn.com/eolasflow/R2RGWual81fpwxtz/images/guides/dashboard.png?fit=max&auto=format&n=R2RGWual81fpwxtz&q=85&s=d9dc9a3f52e6e20a13acf21a13fc020a" alt="EolasFlow Dashboard showing onboarding checklist and key metrics" width="1440" height="900" data-path="images/guides/dashboard.png" />

The Dashboard is your command center for monitoring AI calling operations. Get a real-time overview of contacts, VoiceFlows, calls, and system performance.

## Key Metrics

The Dashboard displays primary performance metrics at the top:

| Metric                | Description                                   |
| --------------------- | --------------------------------------------- |
| **Total Contacts**    | Number of contacts in your directory          |
| **Active VoiceFlows** | Currently live VoiceFlows                     |
| **Conversion Rate**   | Percentage of calls achieving their objective |
| **Total Calls**       | All-time call count                           |

## First-Time Setup

When you first log in, a **Welcome Modal** greets you with your free starter credits and a quick-start guide.

After dismissing the welcome screen, an **Onboarding Checklist** card appears at the top of your dashboard. It tracks six setup steps:

| Step                         | What to Do                                    |
| ---------------------------- | --------------------------------------------- |
| **Create Account**           | Sign up and verify your email                 |
| **Create a VoiceFlow**       | Set up your first AI calling configuration    |
| **Make a Test Call**         | Use the Softphone to test your assistant      |
| **Get a Phone Number**       | Purchase a number from Phone Lines            |
| **Make a Real Call**         | Place your first live call                    |
| **Upload to Knowledge Base** | Add documents for your assistant to reference |

* A progress bar shows your completion percentage
* Each step links directly to the relevant page
* Dismiss the checklist when you're comfortable, or watch it celebrate when all steps are complete

<Tip>
  Follow the checklist in order for the smoothest setup experience.
</Tip>

## Call Queue Status

If you have call queuing enabled on any VoiceFlow, a **Queue Status** card appears on your dashboard showing:

* **Active Calls** — Number of calls currently in progress
* **Queue Length** — Number of callers waiting
* **Caller List** — Each queued caller with their phone number, VoiceFlow name, wait time, and queue position

The card auto-refreshes every 5 seconds. A pulsing green indicator shows when the queue is active.

<Note>
  See [Call Queue](/guides/call-queue) for full setup instructions.
</Note>

## Recent Call Activity

View your most recent calls with AI-enhanced insights:

* **Contact Name** — Who was called
* **Duration** — Call length
* **Outcome** — Result (Successful, No Answer, Not Interested, etc.)
* **Sentiment** — AI-analyzed mood (Positive, Neutral, Negative)
* **Summary** — AI-generated call summary
* **VoiceFlow** — Which VoiceFlow initiated the call

<Note>
  Sentiment analysis is powered by a two-stage AI pipeline: first cleaning and labeling transcript segments, then generating overall analysis with sentiment timeline.
</Note>

## Quick Navigation

The sidebar organizes all features into six sections:

| Section             | Contains                                                              |
| ------------------- | --------------------------------------------------------------------- |
| **Getting Started** | Dashboard                                                             |
| **Build**           | VoiceFlows, VoiceFlow Studio, Assistants, Knowledge, Workflows        |
| **Engage**          | Directory, Outreach, Softphone, Planner, WhatsApp, Call Queue, Widget |
| **Analyze**         | Conversations, Tasks                                                  |
| **Connect**         | Connections, Webhooks, MCP, Automation                                |
| **Manage**          | Organization, Enterprise, Phone Lines, Usage, API                     |

## Understanding Call Outcomes

| Outcome            | Meaning                              |
| ------------------ | ------------------------------------ |
| **Successful**     | Call achieved its objective          |
| **No Answer**      | Contact didn't pick up               |
| **Not Interested** | Contact declined                     |
| **Transferred**    | Call was transferred to a live agent |
| **Callback**       | Contact requested a callback         |

## Understanding Sentiment

AI analyzes each call to determine customer sentiment:

| Sentiment    | Indicator                                   |
| ------------ | ------------------------------------------- |
| **Positive** | Customer showed interest, engaged well      |
| **Neutral**  | Standard conversation, no strong indicators |
| **Negative** | Customer was frustrated or disengaged       |

<Tip>
  Use sentiment data to improve your assistant's prompts. Review calls with negative sentiment to identify areas for improvement.
</Tip>

## Next Steps

<CardGroup cols={2}>
  <Card title="Directory" icon="users" href="/guides/directory">
    Add and organize your contacts
  </Card>

  <Card title="VoiceFlows" icon="sparkles" href="/guides/voiceflows">
    Set up AI calling VoiceFlows
  </Card>

  <Card title="Outreach" icon="paper-plane" href="/guides/outreach">
    Execute outbound campaigns
  </Card>

  <Card title="Conversations" icon="message" href="/guides/conversations">
    Analyze detailed call records
  </Card>
</CardGroup>