> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eolasflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Directory

> Import, manage, and organize your contact lists

<img src="https://mintcdn.com/eolasflow/R2RGWual81fpwxtz/images/guides/directory.png?fit=max&auto=format&n=R2RGWual81fpwxtz&q=85&s=1d46c466f7d71823f3da95ea9bf9a36b" alt="Directory page showing contact list with status and priority" width="1919" height="992" data-path="images/guides/directory.png" />

The Directory is your contact database. Import contacts, organize them with statuses and tags, and track all call interactions in one place.

## Contact Overview

Each contact record includes:

* **Name** — First and last name
* **Phone** — Primary phone number for calling
* **Email** — Email address (optional)
* **Company** — Organization they belong to
* **Status** — Lead, Prospect, Customer, or Churned
* **Priority** — High, Medium, or Low
* **Lead Source** — Where the contact came from

## Adding Contacts

### Add Single Contact

<Steps>
  <Step title="Navigate to Directory">
    Go to **Directory** in the Workspace section and click **Add Contact**.
  </Step>

  <Step title="Enter Details">
    Fill in the contact information. At minimum, you need a name and phone number.
  </Step>

  <Step title="Set Status and Priority">
    Choose the appropriate status (Lead, Prospect, etc.) and priority level.
  </Step>

  <Step title="Save">
    Click **Save** to add the contact.
  </Step>
</Steps>

### Import from CSV

For bulk imports:

<Steps>
  <Step title="Download Template">
    Click **Import CSV** then **Download Template** to get a properly formatted spreadsheet.
  </Step>

  <Step title="Fill in Your Data">
    Open the template in Excel or Google Sheets and add your contacts.
  </Step>

  <Step title="Upload the File">
    Click **Import CSV**, select your completed spreadsheet, and upload.
  </Step>

  <Step title="Map Columns">
    Verify that columns are mapped correctly (Name to Name, Phone to Phone, etc.).
  </Step>

  <Step title="Import">
    Click **Import**. Duplicates are automatically detected.
  </Step>
</Steps>

### CSV Format

| Column        | Required | Description                       |
| ------------- | -------- | --------------------------------- |
| `name`        | Yes      | Full name of the contact          |
| `phone`       | Yes      | Phone number with country code    |
| `email`       | No       | Email address                     |
| `company`     | No       | Company or organization           |
| `status`      | No       | Lead, Prospect, Customer, Churned |
| `priority`    | No       | High, Medium, Low                 |
| `lead_source` | No       | Where the contact came from       |

<Note>
  Phone numbers should include the country code (e.g., +1 for US, +44 for UK).
</Note>

## Contact Statuses

| Status       | Description                       |
| ------------ | --------------------------------- |
| **Lead**     | New contact, not yet qualified    |
| **Prospect** | Qualified, showing interest       |
| **Customer** | Converted, active customer        |
| **Churned**  | Former customer, no longer active |

## Filtering and Search

Find contacts using:

* **Search** — Type a name, phone, or email
* **Status Filter** — Show only Leads, Prospects, etc.
* **Priority Filter** — Filter by High, Medium, or Low

## Contact Details

Click on any contact to see:

* Full contact information
* All calls made to them
* Call outcomes and AI summaries
* Interaction timeline

## Best Practices

<Tip>
  **Clean Your Data:** Remove invalid phone numbers and duplicates before importing.
</Tip>

<Tip>
  **Use Country Codes:** Standardize phone numbers with country codes (+1, +44, etc.).
</Tip>

<Warning>
  **Respect Privacy:** Only import contacts who have consented to receive calls. Follow TCPA, GDPR, and local regulations.
</Warning>

## Next Steps

<CardGroup cols={2}>
  <Card title="Create VoiceFlows" icon="sparkles" href="/guides/voiceflows">
    Use your contacts in a VoiceFlow
  </Card>

  <Card title="Launch Outreach" icon="paper-plane" href="/guides/outreach">
    Call your contacts at scale
  </Card>
</CardGroup>