> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eolasflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Softphone

> Make and receive calls directly from your browser

The Softphone lets you make phone calls directly from your browser. It's accessible from anywhere in the app via the phone icon in the top header bar. You can speak with contacts yourself or let your AI assistant handle the entire conversation while you monitor via live transcript.

## Two Calling Modes

<CardGroup cols={2}>
  <Card title="Regular Mode" icon="user">
    **You participate in the call.** Dial a number and speak directly with the recipient using your browser as the phone.
  </Card>

  <Card title="AI Mode" icon="robot">
    **AI handles the call.** Select an AI assistant and workflow. You monitor via live transcript while the AI speaks.
  </Card>
</CardGroup>

## Making a Regular Call

<Steps>
  <Step title="Navigate to Softphone">
    Go to **Softphone** from the dashboard.
  </Step>

  <Step title="Select Caller ID">
    Choose which phone line to display as your caller ID.
  </Step>

  <Step title="Enter Phone Number">
    Use the dialpad to enter the destination number.
  </Step>

  <Step title="Call">
    Press the green call button and speak through your browser.
  </Step>
</Steps>

### Call Controls

| Control     | Function                                 |
| ----------- | ---------------------------------------- |
| **Mute**    | Mute your microphone                     |
| **Dialpad** | Enter digits during call (for IVR menus) |
| **Hang Up** | End the call                             |

## Making an AI Call

<Steps>
  <Step title="Navigate to Softphone">
    Go to **Softphone** from the dashboard.
  </Step>

  <Step title="Enable AI Mode">
    Toggle on **AI Mode** at the top.
  </Step>

  <Step title="Select VoiceFlow">
    Choose which VoiceFlow to use.
  </Step>

  <Step title="Select Caller ID">
    Choose the outbound phone line.
  </Step>

  <Step title="Enter Phone Number">
    Enter the destination number.
  </Step>

  <Step title="Start Call">
    Click call. The AI handles the conversation.
  </Step>

  <Step title="Monitor">
    Watch the live transcript as the conversation happens in real-time.
  </Step>
</Steps>

<Tip>
  AI Mode is ideal for testing your assistants before launching VoiceFlows or outreach campaigns.
</Tip>

## Live Transcription

In AI Mode, you see the conversation in real-time:

* **Agent** — What your AI assistant is saying
* **Customer** — What the recipient is saying

The transcript updates automatically as the conversation progresses.

## Browser Requirements

| Browser | Support     |
| ------- | ----------- |
| Chrome  | Recommended |
| Firefox | Supported   |
| Safari  | Supported   |
| Edge    | Supported   |

Your browser will request **microphone access** for Regular Mode calls.

## Troubleshooting

### "Device Not Ready"

1. Check that Twilio credentials are configured in Organization settings
2. Refresh the page
3. Verify your API keys are valid

### No Audio

1. Check browser microphone permissions
2. Ensure no other app is using your microphone
3. Try a different browser

### Calls Not Connecting

1. Verify the phone number includes a country code
2. Check that you have credits in your account
3. Ensure the destination number is valid

## Next Steps

<CardGroup cols={2}>
  <Card title="Configure Assistants" icon="robot" href="/guides/assistants">
    Set up assistants for AI Mode calls
  </Card>

  <Card title="Phone Lines" icon="phone-volume" href="/guides/phone-lines">
    Get more phone numbers
  </Card>

  <Card title="Conversations" icon="message" href="/guides/conversations">
    Review your call history
  </Card>

  <Card title="Usage" icon="credit-card" href="/guides/usage">
    Monitor your credits
  </Card>
</CardGroup>