> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eolasflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Tasks

> Track AI-generated action items from calls and manage follow-ups

<img src="https://mintcdn.com/eolasflow/R2RGWual81fpwxtz/images/guides/tasks.png?fit=max&auto=format&n=R2RGWual81fpwxtz&q=85&s=3f5be989aeadc10c95d3245aa92a57fc" alt="Tasks page showing AI-generated action items from calls" width="1919" height="992" data-path="images/guides/tasks.png" />

Tasks are action items automatically generated by AI after each call. When your assistant identifies follow-ups, commitments, or required actions during a conversation, they become tasks you can track and manage.

## How Tasks Are Created

After every completed call, the AI analysis pipeline reviews the conversation and extracts actionable items. For example:

* "Send pricing document to customer"
* "Schedule follow-up call for next Tuesday"
* "Escalate billing issue to accounts team"
* "Email contract to [john@example.com](mailto:john@example.com)"

These appear automatically in the Tasks section, linked to the original conversation.

## Task List

Navigate to **Tasks** in the Workspace section to see all tasks across your workflows. Each task shows:

* **Title** — What needs to be done
* **Source** — Which conversation generated the task
* **Contact** — Associated contact from the Directory
* **Status** — Open, In Progress, or Completed
* **Priority** — Derived from the conversation context
* **Created** — When the task was generated

## Managing Tasks

### Update Status

Click on a task to update its status:

* **Open** — Not yet started
* **In Progress** — Being worked on
* **Completed** — Done

### View Source Conversation

Each task links back to the conversation that generated it. Click the conversation link to review the full context — recording, transcript, and AI analysis.

## Best Practices

<Tip>
  **Review Daily:** Check your task list daily to stay on top of AI-generated follow-ups.
</Tip>

<Tip>
  **Use with Webhooks:** Configure webhooks on your workflows to send tasks to external project management tools automatically.
</Tip>

## Next Steps

<CardGroup cols={2}>
  <Card title="Conversations" icon="message" href="/guides/conversations">
    Review calls that generated tasks
  </Card>

  <Card title="VoiceFlows" icon="sparkles" href="/guides/voiceflows">
    Configure analytics to improve task extraction
  </Card>
</CardGroup>