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Call Flow

Call Flows are the core of EolasFlow. They bring together your AI agent and phone number to define how calls are handled - whether inbound or outbound.

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Call Flow Overview

Each call flow includes:
  • AI Agent - The voice persona handling your calls
  • Phone Number - Your caller ID for outbound or receiving line for inbound
  • Direction - Inbound (customers call you) or Outbound (you call them)
  • Settings - Objectives, scripts, and configuration

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Creating a Call Flow

1

Navigate to Call Flow

Go to Dashboard → Call Flow and click New Call Flow.
2

Basic Information

  • Name: A descriptive name for internal reference
  • Type: Sales, Support, Marketing, or Research
  • Direction: Outbound (you call them) or Inbound (they call you)
3

Assign Resources

  • AI Agent: Select which agent handles calls
  • Phone Number: Choose the phone line for this flow
4

Configure Script

Define the greeting, qualification questions, and call objectives.
5

Save and Publish

Save your call flow, then toggle it to Live to activate.

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Call Flow Types

Sales calls to prospects. Track interest levels, schedule follow-ups, and capture leads.
Customer service calls. Handle inquiries, resolve issues, and gather feedback.
Promotional calls, event invitations, and awareness campaigns.
Surveys, feedback collection, and market research calls.

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Call Flow Status

StatusDescription
DraftCall flow is configured but not active
LiveCall flow is active and handling calls

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Managing Call Flows

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Toggle Status

Use the toggle switch to activate or deactivate a call flow:
  • On (Live): The call flow is active and will handle calls
  • Off (Draft): The call flow is inactive

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View Performance

Click on any call flow to see:
  • Contacts Reached: How many calls were completed
  • Response Rate: Percentage of answered calls
  • Conversion Rate: Percentage achieving the goal
  • Average Call Duration: Typical call length

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Call Flow Best Practices

Start Small: Test with a few calls before going fully live.
Monitor Early Calls: Listen to the first few recordings to catch any issues.
Inbound First: For new users, start with an inbound call flow to test your agent.
Compliance: Ensure you have proper consent before making automated calls. Follow local regulations like TCPA (US) or GDPR (EU).

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Next Steps

Configure AI Agents

Create and customize your calling agents

Outreach

Launch outbound calling campaigns