The Softphone lets you make phone calls directly from your browser. It’s accessible from anywhere in the app via the phone icon in the top header bar. You can speak with contacts yourself or let your AI assistant handle the entire conversation while you monitor via live transcript.Documentation Index
Fetch the complete documentation index at: https://docs.eolasflow.ai/llms.txt
Use this file to discover all available pages before exploring further.
Two Calling Modes
Regular Mode
You participate in the call. Dial a number and speak directly with the recipient using your browser as the phone.
AI Mode
AI handles the call. Select an AI assistant and workflow. You monitor via live transcript while the AI speaks.
Making a Regular Call
Call Controls
| Control | Function |
|---|---|
| Mute | Mute your microphone |
| Dialpad | Enter digits during call (for IVR menus) |
| Hang Up | End the call |
Making an AI Call
Live Transcription
In AI Mode, you see the conversation in real-time:- Agent — What your AI assistant is saying
- Customer — What the recipient is saying
Browser Requirements
| Browser | Support |
|---|---|
| Chrome | Recommended |
| Firefox | Supported |
| Safari | Supported |
| Edge | Supported |
Troubleshooting
”Device Not Ready”
- Check that Twilio credentials are configured in Organization settings
- Refresh the page
- Verify your API keys are valid
No Audio
- Check browser microphone permissions
- Ensure no other app is using your microphone
- Try a different browser
Calls Not Connecting
- Verify the phone number includes a country code
- Check that you have credits in your account
- Ensure the destination number is valid
Next Steps
Configure Assistants
Set up assistants for AI Mode calls
Phone Lines
Get more phone numbers
Conversations
Review your call history
Usage
Monitor your credits