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Phone Numbers

Phone numbers are your outbound caller ID—the number that appears when your AI agents make calls. EolasFlow makes it easy to purchase and manage numbers from around the world.

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Phone Number Overview

Your phone numbers page shows:
  • Number - The phone number itself
  • Country - Where the number is registered
  • Type - Local, Mobile, or Toll-Free
  • Status - Active, Pending, or Inactive
  • Monthly Cost - Recurring charge for the number

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Purchasing a Phone Number

1

Navigate to Phone Numbers

Go to Dashboard → Phone Numbers and click the Browse & Buy tab.
2

Select Country

Choose the country where you want a phone number. Numbers are available in 40+ countries.
3

Search by Area Code

Optionally enter an area code to find numbers in a specific region.
4

Choose a Number

Browse available numbers and click Buy Now on the one you want.
5

Confirm Purchase

Review the monthly cost and confirm your purchase. The number is available immediately.
Local Presence: Choose numbers with local area codes in your target market. People are more likely to answer calls from familiar area codes.

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Number Types

TypeBest ForFeatures
LocalRegional callingFamiliar area code, lower cost
MobileSMS + VoiceCan send and receive text messages
Toll-FreeNational reachFree for callers, professional image

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Managing Your Numbers

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View Your Numbers

Click the My Numbers tab to see all your purchased numbers.

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Number Status

StatusMeaning
ActiveReady to use in campaigns
PendingBeing provisioned (usually seconds)
InactiveDisabled, not usable

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Release a Number

If you no longer need a number:
  1. Go to Dashboard → Phone Numbers
  2. Find the number you want to release
  3. Click the Release button
  4. Confirm the release
Releasing a number is permanent. You may not be able to get the same number back.

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Using Numbers in Campaigns

When creating a campaign, you’ll select which phone number to use:
  1. Go to Dashboard → Campaigns → New Campaign
  2. In the Phone Number dropdown, select from your purchased numbers
  3. This number will be the caller ID for all calls in that campaign
Each campaign can only use one phone number. Create separate campaigns if you need different caller IDs.

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Caller ID Display

Your phone number appears as the caller ID when your AI makes calls. Consider:
  • Recognition: Use the same number consistently so contacts recognize you
  • Trust: Local numbers tend to have higher answer rates
  • Compliance: Some regions require caller ID to match your registered business

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Number Requirements by Country

Different countries have different regulations:
CountryRequirements
USABusiness verification may be required
UKAddress verification for local numbers
CanadaSimilar to USA requirements
AustraliaBusiness registration may be needed
EolasFlow handles most compliance automatically. You may be asked to provide business documentation for certain number types.

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Costs

Phone numbers have two types of costs:
  1. Monthly Fee: Recurring charge to keep the number active
  2. Per-Minute Usage: Charged per minute of call time
View your current costs in Dashboard → Billing.

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Best Practices

Start with One Number: Begin with a single number to test. Add more as you scale.
Match Your Market: Use local numbers where your contacts are located.
Keep Numbers Active: Numbers you’ve used build reputation over time. Avoid frequently changing numbers.
Test Before Campaigns: Make test calls to ensure your number works and displays correctly.

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Troubleshooting

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Number Not Working

If calls aren’t connecting:
  1. Check that the number status is Active
  2. Verify you have sufficient credits in your account
  3. Ensure the destination number is valid
  4. Contact support if issues persist

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Low Answer Rates

If contacts aren’t answering:
  • Try a local number in their area code
  • Avoid calling during off-hours
  • Check if your number has been flagged as spam

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Next Steps

Create a Campaign

Use your number in a calling campaign

Make Test Calls

Test your number before going live