Call Logs
Call Logs provide a complete record of all AI-powered calls, including recordings, transcripts, and AI-generated insights.Call Log Overview
For each call, you can see:- Contact Name - Who was called
- Phone Number - The number dialed
- Call Flow - Which call flow initiated the call
- Agent - Which AI agent handled the call
- Status - Call outcome (Completed, No Answer, etc.)
- Duration - Length of the call
- Outcome - Business result (Interested, Not Interested, etc.)
Viewing Call Logs
Filter Results
Use filters to narrow down:
- Status: Completed, Failed, No Answer, Busy
- Outcome: Interested, Not Interested, Callback, Converted
- Search: Find by contact name or phone number
Call Statuses
| Status | Description |
|---|---|
| Completed | Call connected and conversation occurred |
| No Answer | No one picked up the call |
| Busy | Line was busy |
| Failed | Technical issue prevented the call |
| Voicemail | Call went to voicemail |
Call Outcomes
| Outcome | Description |
|---|---|
| Interested | Contact showed interest in your offering |
| Not Interested | Contact declined |
| Callback Requested | Contact asked to be called back |
| Converted | Goal achieved (meeting booked, sale made) |
| Transferred | Call was transferred to a human agent |
Call Details
Click on any call to view:Recording
Listen to the full call recording. Use the audio player to:- Play/Pause the recording
- Skip forward or backward
- Adjust playback speed
Transcript
Read the complete conversation with speaker labels:- Agent: What your AI said
- Customer: What the contact said
AI Analysis
EolasFlow’s AI provides:- Summary: Quick overview of the conversation
- Sentiment: Customer’s mood (Positive, Neutral, Negative)
- Key Points: Important topics discussed
- Recommended Actions: Suggested follow-ups
Making Test Calls
Test your call flows before going live:Exporting Call Data
Export your call history for analysis or reporting:Export Fields
The CSV export includes:- Call ID and SID
- Direction (Inbound/Outbound)
- From and To numbers
- Start time and Duration
- Status and Outcome
- Call Flow and Agent names
- Contact details
- Summary and Transcript
- Recording URL
Call Statistics
The Call Logs page displays key metrics:| Metric | Description |
|---|---|
| Total Calls | Number of calls in the selected period |
| Success Rate | Percentage of completed calls |
| Avg Duration | Average call length |
| Conversions | Calls achieving the call flow goal |
Real-time Updates
Call logs update in real-time. Enable auto-refresh to see new calls appear automatically as they complete.Best Practices
Next Steps
Manage Call Flows
Adjust call flow settings based on call results
Improve Agents
Refine your agent based on call transcripts