Call Logs
Call Logs provide a complete record of all AI-powered calls, including recordings, transcripts, and AI-generated insights.Call Log Overview
For each call, you can see:- Contact Name - Who was called
- Phone Number - The number dialed
- Campaign - Which campaign initiated the call
- Agent - Which AI agent handled the call
- Status - Call outcome (Completed, No Answer, etc.)
- Duration - Length of the call
- Outcome - Business result (Interested, Not Interested, etc.)
Viewing Call Logs
1
Navigate to Call Logs
Go to Dashboard → Call Logs to see all calls.
2
Filter Results
Use filters to narrow down:
- Status: Completed, Failed, No Answer, Busy
- Outcome: Interested, Not Interested, Callback, Converted
- Search: Find by contact name or phone number
3
View Details
Click any call row to see full details including recording and transcript.
Call Statuses
| Status | Description |
|---|---|
| Completed | Call connected and conversation occurred |
| No Answer | No one picked up the call |
| Busy | Line was busy |
| Failed | Technical issue prevented the call |
| Voicemail | Call went to voicemail |
Call Outcomes
| Outcome | Description |
|---|---|
| Interested | Contact showed interest in your offering |
| Not Interested | Contact declined |
| Callback Requested | Contact asked to be called back |
| Converted | Goal achieved (meeting booked, sale made) |
| Transferred | Call was transferred to a human agent |
Call Details
Click on any call to view:Recording
Listen to the full call recording. Use the audio player to:- Play/Pause the recording
- Skip forward or backward
- Adjust playback speed
Transcript
Read the complete conversation with speaker labels:- Agent: What your AI said
- Customer: What the contact said
AI Analysis
EolasFlow’s AI provides:- Summary: Quick overview of the conversation
- Sentiment: Customer’s mood (Positive, Neutral, Negative)
- Key Points: Important topics discussed
- Recommended Actions: Suggested follow-ups
Making Test Calls
Test your campaigns before going live:1
Click Test Call
From the Call Logs page, click the Test Call button.
2
Select Campaign
Choose which campaign and agent to test.
3
Choose Caller ID
Select which phone number to call from.
4
Enter Phone Number
Enter the phone number to call (usually your own for testing).
5
Start Call
Click Make Test Call to initiate.
Exporting Call Data
Export your call history for analysis or reporting:1
Apply Filters
Filter the call list to include only the calls you want to export.
2
Click Export CSV
Click the Export CSV button in the top right.
3
Download File
The CSV file downloads automatically with all call data.
Export Fields
The CSV export includes:- Call ID and SID
- Direction (Inbound/Outbound)
- From and To numbers
- Start time and Duration
- Status and Outcome
- Campaign and Agent names
- Contact details
- Summary and Transcript
- Recording URL
Call Statistics
The Call Logs page displays key metrics:| Metric | Description |
|---|---|
| Total Calls | Number of calls in the selected period |
| Success Rate | Percentage of completed calls |
| Avg Duration | Average call length |
| Conversions | Calls achieving the campaign goal |