Skip to main content
Usage and Credits page showing balance and transaction history EolasFlow uses a credit-based billing system. Credits are consumed by AI voice calls based on duration and the AI providers used. Purchase credits, track your usage, and manage billing from the Usage page.

​
Credit System Overview

​
How Credits Are Consumed

Each call uses multiple AI services. Credit cost depends on which providers your assistant uses: Different providers have different rates. Using Groq LLM + Cartesia TTS costs differently than OpenAI Realtime, for example.

​
Viewing Your Balance

Your credit balance is always visible in the dashboard header. For details:
  1. Navigate to Usage in the Organization section
  2. View current balance, purchased credits, and bonus credits

​
Purchasing Credits

1

Navigate to Usage

Go to Usage in the Organization section and click Add Credits.
2

Select Amount

Choose a credit package or enter a custom amount.
3

Apply Coupon (Optional)

Enter a coupon code if you have one.
4

Complete Payment

Pay securely via Stripe. Cards and digital wallets accepted.
5

Credits Added

Credits are added to your account immediately.

​
Transaction History

View all credit transactions:
  1. Go to Usage
  2. Click the Transaction History tab
  3. See all purchases, bonuses, and deductions
Each transaction shows date, type, amount, and balance after.

​
Service Usage

Track credit consumption by call:
  1. Go to Usage
  2. Click the Service Usage tab
  3. View call-by-call breakdown
Each usage record shows call date, duration, cost per component, and total.

​
Low Balance Warnings

EolasFlow alerts you when credits are low:
  • Warning at low balance
  • Critical alert near zero
  • Calls may fail if balance reaches $0
Keep sufficient credits to avoid interrupted VoiceFlows and outreach campaigns.

​
Payment Methods

Payments are processed securely via Stripe:
  • Credit/Debit Cards — Visa, Mastercard, American Express
  • Digital Wallets — Apple Pay, Google Pay (where available)
All transactions are encrypted and PCI-DSS compliant.

​
Subscription Plans

For predictable costs, EolasFlow offers subscription plans with included credit allowances. Contact sales for enterprise pricing with volume discounts and custom rates.

​
FAQ

Purchased credits do not expire.
Contact support for refund requests. Unused credits may be refundable.
Calls will fail until you add more credits. Active outreach campaigns will pause.
Yes. Contact sales for enterprise pricing with custom rates per component.

​
Next Steps

Launch Outreach

Start using your credits for campaigns

Conversations

Review call details and costs

Organization

Manage team and settings

Get Support

Questions about billing