Usage & Billing
EolasFlow uses a credit-based system for AI voice calls. Purchase credits, track your usage, and manage your billing all in one place.Credit System Overview
| Item | Details |
|---|---|
| Pricing | $0.25 per minute of AI voice service |
| Welcome Bonus | $10 free credits for new accounts |
| Billing | Pay-as-you-go, no subscriptions |
| Rounding | Call duration rounded up to nearest minute |
A 2-minute and 30-second call is billed as 3 minutes ($0.75).
Viewing Your Balance
Check your credit balance anytime:- Look at the header - your balance is always displayed
- Or go to Dashboard → Usage for detailed view
- Purchased Credits - Credits you’ve bought
- Bonus Credits - Free credits from promotions (used first)
Purchasing Credits
1
Navigate to Usage
Go to Dashboard → Usage and click Add Credits.
2
Select Package
Choose from available credit packages. Larger packages often include bonus credits.
3
Apply Coupon (Optional)
Enter a coupon code if you have one.
4
Complete Payment
Pay securely via Stripe. Cards and other payment methods accepted.
5
Credits Added
Credits are added to your account immediately.
Credit Packages
Example packages (actual packages may vary):| Package | Price | Credits | Bonus |
|---|---|---|---|
| Starter | $10 | $10 | - |
| Growth | $25 | $30 | +$5 |
| Professional | $50 | $60 | +$10 |
| Enterprise | $100 | $130 | +$30 |
Using Coupon Codes
If you have a promotional code:- Go to Dashboard → Usage
- Click Add Credits
- Enter your coupon code in the coupon field
- Click Apply
- The discount is shown before payment
- Percentage discounts
- Fixed amount discounts
- Bonus credits
Transaction History
View all your credit transactions:- Go to Dashboard → Usage
- Click the Transaction History tab
- See all purchases, bonuses, and deductions
- Date and time
- Transaction type (Purchase, Usage, Bonus)
- Amount
- Balance after transaction
Service Usage
Track how your credits are being used:- Go to Dashboard → Usage
- Click the Service Usage tab
- View detailed call-by-call usage
- Call date and time
- Duration (minutes)
- Cost
- Phone number
- Call status
How Billing Works
Call Billing
- Call starts - no charge yet
- Call connects - timer starts
- Call ends - duration recorded
- Duration rounded up to nearest minute
- Credits deducted at $0.25/minute
Example
| Call Duration | Billed Minutes | Cost |
|---|---|---|
| 0:45 | 1 | $0.25 |
| 2:00 | 2 | $0.50 |
| 2:01 | 3 | $0.75 |
| 5:30 | 6 | $1.50 |
Low Balance Warnings
EolasFlow alerts you when credits are low:- Warning at $5 remaining
- Critical alert at $1 remaining
- Calls may fail if balance reaches $0
Payment Methods
Payments are processed securely via Stripe:- Credit/Debit Cards - Visa, Mastercard, American Express
- Digital Wallets - Apple Pay, Google Pay (where available)
- Encrypted with TLS
- PCI-DSS compliant
- No card details stored on EolasFlow servers
Understanding Your Invoice
After each purchase, you receive:- Email confirmation
- Transaction record in Usage dashboard
- Can be exported for accounting
Best Practices
Frequently Asked Questions
Do credits expire?
Do credits expire?
No, purchased credits do not expire.
Can I get a refund?
Can I get a refund?
Contact support for refund requests. Unused credits may be refundable.
What happens if I run out of credits?
What happens if I run out of credits?
Calls will fail until you add more credits. Active campaigns will pause.
Are there volume discounts?
Are there volume discounts?
Yes, larger credit packages include bonus credits. Contact sales for enterprise pricing.
How is duration calculated?
How is duration calculated?
From call connection to hang-up, rounded up to the nearest minute.
Usage Tips
Reduce Costs
- Keep calls focused and concise
- Use AI scripts that get to the point
- Set appropriate call objectives
- Review call transcripts to optimize length
Track Spending
- Check usage weekly
- Set internal budget limits
- Export data for finance teams
- Monitor cost per conversion