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Documentation Index

Fetch the complete documentation index at: https://docs.eolasflow.ai/llms.txt

Use this file to discover all available pages before exploring further.

Outreach page for managing AI calling campaigns Outreach is where you execute your AI calling campaigns. While VoiceFlows define how to make calls, Outreach is the actual execution — applying a VoiceFlow to a specific list of contacts.

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VoiceFlows vs Outreach

VoiceFlowsOutreach
Reusable templatesSpecific execution instances
Define AI assistant, objectivesApply a VoiceFlow to contacts
No contacts attachedContacts uploaded per outreach
Configure once, use many timesTrack real-time progress
Think of it this way: A VoiceFlow is your playbook. An Outreach is running that playbook with a specific roster of contacts.

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Creating an Outreach

1

Navigate to Outreach

Go to Outreach in the Engage section and click New Outreach.
2

Name Your Outreach

Give it a descriptive name (e.g., “January Sales Push — West Region”).
3

Upload Contacts

Upload a CSV file with your contact list.
4

Select VoiceFlow

Choose which VoiceFlow to use for these calls.
5

Configure Schedule

Set when and how fast to make calls.
6

Launch

Click Launch when ready to start calling.

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Schedule Options

ScheduleDescription
NowStart immediately
Business HoursOnly call during business hours
CustomSet specific start/end times

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Pacing Options

PacingSpeedBest For
Slow1 call/minuteTesting, high-touch VoiceFlows
Normal5 calls/minuteStandard outreach
Fast10+ calls/minuteHigh-volume campaigns
You can also set Max Concurrent Calls to limit simultaneous calls.
Start with Slow pacing for new VoiceFlows to monitor quality before scaling up.

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Outreach Statuses

StatusDescription
ReadyContacts uploaded, waiting to launch
In ProgressActively making calls
PausedTemporarily stopped
CompletedAll contacts processed

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Managing Outreach

  • Launch — Start calling on a “Ready” outreach
  • Pause — Temporarily stop calls (to review results or adjust settings)
  • Resume — Continue where you left off
  • Delete — Remove the outreach (only when Ready or Completed)

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Progress Tracking

While an outreach runs, you can see:
  • Progress Bar — Percentage of contacts processed
  • Total Contacts — Number in this outreach
  • Reached — Contacts successfully called
  • Answered — Calls that were picked up
  • Converted — Calls achieving the VoiceFlow objective

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Contact CSV Format

ColumnRequiredDescription
nameYesContact’s full name
phoneYesPhone number with country code
emailNoEmail address
companyNoCompany name
name,phone,email,company
John Smith,+15551234567,john@example.com,Acme Corp
Jane Doe,+15559876543,jane@example.com,Tech Inc

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Best Practices

Test First: Run a small outreach (10-20 contacts) before launching at scale.
Use Business Hours: Respect time zones and call during appropriate hours.
Compliance: Ensure you have consent to call these contacts. Follow TCPA, GDPR, and local regulations.

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Viewing Results

After an outreach completes:
  1. Go to Outreach and click on the completed outreach
  2. View summary statistics
  3. Click through to Conversations for detailed call records

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Next Steps

VoiceFlows

Set up VoiceFlow templates for outreach

Conversations

Analyze call results from outreach

Directory

Prepare contact lists

Assistants

Customize your AI assistant