Dashboard
The Dashboard is your command center for monitoring AI calling operations. Get real-time insights into contacts, campaigns, calls, and system health.Key Metrics
The Dashboard displays four primary metrics:| Metric | Description |
|---|---|
| Total Contacts | Number of contacts in your database |
| Active Campaigns | Currently running campaigns |
| Conversion Rate | Percentage of calls achieving their goal |
| Total Calls | All-time call count |
Recent Call Activity
View your most recent calls with AI-enhanced insights:- Customer Name - Who was called
- Duration - Call length
- Outcome - Result (Successful, No Answer, Not Interested, etc.)
- Sentiment - AI-analyzed mood (Positive, Neutral, Negative)
- Summary - AI-generated call summary
- Campaign - Which campaign initiated the call
Sentiment analysis is powered by AI and provides insights into customer reactions during calls.
System Status
Monitor the health of your EolasFlow system:| Component | Description |
|---|---|
| Voice System | Status of the voice calling infrastructure |
| Database | Connection status to your data |
| AI Engine | Status of AI processing services |
Quick Actions
The Dashboard provides shortcuts to common tasks:- Contacts - Jump to contact management
- Campaigns - View and manage campaigns
- Call Records - Access detailed call logs
Using the Dashboard
1
Check Metrics
Review your key metrics to understand overall performance.
2
Review Recent Calls
Look at recent call outcomes and sentiment to identify trends.
3
Monitor System Health
Verify all systems show Operational status.
4
Take Action
Use quick actions to navigate to areas needing attention.
Understanding Call Outcomes
| Outcome | Meaning |
|---|---|
| Successful | Call achieved its objective |
| No Answer | Contact didn’t pick up |
| Not Interested | Contact declined |
| Pending | Call in progress or awaiting processing |
| Callback | Contact requested a callback |
Understanding Sentiment
AI analyzes each call to determine customer sentiment:| Sentiment | Indicator |
|---|---|
| Positive | Customer showed interest, engaged well |
| Neutral | Standard conversation, no strong indicators |
| Negative | Customer was frustrated or disengaged |