Skip to main content

​
Get Started with EolasFlow

This guide walks you through creating your first AI-powered VoiceFlow. By the end, you’ll have an assistant ready to handle calls.
Prerequisites: You need an EolasFlow account. Sign up here if you haven’t already.

​
Step 1: Verify Your Phone Number

Before making outbound calls, verify your personal phone number for security.
1

Go to Profile

Click your avatar in the top right corner to open your profile.
2

Enter Your Phone Number

In the Security & Verification section, enter your mobile phone number.
3

Enter Verification Code

You’ll receive an SMS with a 6-digit code. Enter it to complete verification.

​
Step 2: Get a Phone Line

You need a phone line that your AI assistant will use for calls.
1

Go to Phone Lines

Navigate to Phone Lines in the Organization section of the sidebar.
2

Browse Available Numbers

Click Browse & Buy to see available numbers. Select your country and search by area code.
3

Purchase a Number

Click Buy on the number you want. It’s available immediately.
Start with a local number in your target market for better answer rates.

​
Step 3: Create an AI Assistant

Assistants are the voice personas that handle your calls.
1

Go to Assistants

Navigate to Assistants in the Team section and click New Agent.
2

Choose Agent Type

Select Voice for phone calls. Give your assistant a name like “Sales Assistant”.
3

Choose Your AI Pipeline

Select a pipeline based on your latency and quality needs:
  • OpenAI Realtime — Fastest (~200-400ms), built-in voice
  • Gemini Live — Google’s native audio (~300-500ms)
  • Custom — Mix and match: Deepgram STT + any LLM + any TTS (~750-1300ms)
4

Configure Voice & Personality

Choose a voice, write your assistant’s system prompt, greeting, and objectives.
5

Save Your Assistant

Click Create Agent to save. Your assistant is ready to use.

​
Step 4: Import Contacts

Add the people you want your AI to call.
1

Go to Directory

Navigate to Directory in the Workspace section.
2

Add Contacts

Either:
  • Click Add Contact to add individuals manually
  • Click Import CSV to bulk import from a spreadsheet
3

Verify Contact Data

Ensure each contact has at least a name and phone number with country code.

​
Step 5: Create a VoiceFlow

VoiceFlows define how your AI handles calls — bringing together your assistant and phone line.
1

Go to VoiceFlows

Navigate to VoiceFlows in the Build section and click New.
2

Configure VoiceFlow

  • Name: Give your VoiceFlow a descriptive name
  • Type: Choose Sales, Support, Marketing, or Research
  • Direction: Select Outbound or Inbound
  • Assistant: Select the AI assistant you created
  • Phone Line: Select your purchased number
3

Save and Activate

Save your VoiceFlow and toggle it to Live to activate.

​
Step 6: Make a Test Call

Before going live, test with yourself using the Softphone.
1

Go to Softphone

Navigate to Dashboard → Softphone.
2

Enable AI Mode

Toggle on AI Mode at the top.
3

Select Your VoiceFlow

Choose your VoiceFlow and enter your own phone number.
4

Start the Call

Click the call button. Monitor the live transcript as the AI speaks.
5

Review

After the call, go to Conversations to review the recording, transcript, and AI analysis.

​
You’re Ready

Your AI assistant is now ready to handle calls. Here’s what to explore next:

VoiceFlow Settings

Configure webhooks, MCP tools, and analytics

Fine-Tune Assistants

Adjust AI pipeline, voice, and personality

Review Conversations

Analyze call outcomes and transcripts

Launch Outreach

Execute outbound calling campaigns
Need help? Contact us at support@eolasflow.ai