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Get Started with EolasFlow

This guide walks you through creating your first AI-powered voice call flow. By the end, you’ll have an AI agent ready to handle calls.
Prerequisites: You need an EolasFlow account. Sign up here if you haven’t already.

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Step 1: Verify Your Phone Number

Before making outbound calls, you need to verify your personal phone number for security.
1

Go to Profile Settings

Navigate to Dashboard → Profile or click on your avatar in the top right corner.
2

Enter Your Phone Number

In the Security & Verification section, enter your mobile phone number.
3

Enter Verification Code

You’ll receive an SMS with a 6-digit code. Enter it to complete verification.

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Step 2: Purchase a Phone Number

You need a phone number that your AI agent will use for calls.
1

Go to Phone Numbers

Navigate to Dashboard → Phone Numbers.
2

Browse Available Numbers

Click Browse & Buy tab to see available numbers. Select your country and search by area code if needed.
3

Purchase a Number

Click Buy Now on the number you want. The number will be ready immediately.
Start with a local number in your target market for better answer rates.

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Step 3: Create an AI Agent

AI agents are the voice personas that handle your calls.
1

Go to AI Agents

Navigate to Dashboard → AI Agents and click New Agent.
2

Choose Agent Type

Select Voice for phone calls. Give your agent a name like “Sales Assistant”.
3

Configure the Agent

Set up your agent’s personality, script, and objectives. The agent will follow this guidance during calls.
4

Save Your Agent

Click Create Agent to save. Your agent is now ready to use.

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Step 4: Import Contacts

Add the people you want your AI to call.
1

Go to Contacts

Navigate to Dashboard → Contacts.
2

Add Contacts

Either:
  • Click Add Contact to add individuals manually
  • Click Import CSV to bulk import from a spreadsheet
3

Verify Contact Data

Ensure each contact has at least a name and phone number.
For CSV imports, download our template first to ensure your data is formatted correctly.

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Step 5: Create a Call Flow

Call flows define how your AI handles calls - bringing together your agent and phone number.
1

Go to Call Flow

Navigate to Dashboard → Call Flow and click New Call Flow.
2

Configure Call Flow

  • Name: Give your call flow a descriptive name
  • Type: Choose Sales, Support, Marketing, or Research
  • Direction: Select Outbound for proactive calling or Inbound for receiving calls
  • Agent: Select the AI agent you created
  • Phone Number: Select your purchased number
3

Save and Publish

Save your call flow and toggle it to Live to activate.

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Step 6: Make a Test Call

Before going live, test with yourself.
1

Go to Softphone

Navigate to Dashboard → Softphone.
2

Start Test Call

Click Test Call, select your call flow and agent, enter your own phone number.
3

Review the Call

After the call, review the recording and transcript to fine-tune your agent.

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You’re Ready!

Congratulations! You’ve set up your first AI voice call flow. Your agent is now ready to handle calls.

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Next Steps

Manage Call Flows

Learn advanced call flow settings and configuration

Configure Agents

Fine-tune your AI agent’s behavior and scripts

View Call Analytics

Analyze call outcomes and export reports

Launch Outreach

Execute outbound calling with contact lists
Need help? Contact us at support@eolasflow.ai