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Campaigns

Campaigns are the core of EolasFlow. They bring together your AI agent, contacts, and phone number to execute automated calling at scale.

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Campaign Overview

Each campaign includes:
  • AI Agent - The voice persona handling your calls
  • Phone Number - Your outbound caller ID
  • Contacts - The people you want to reach
  • Settings - Call timing, objectives, and tracking

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Creating a Campaign

1

Navigate to Campaigns

Go to Dashboard → Campaigns and click New Campaign.
2

Basic Information

  • Name: A descriptive name for internal reference
  • Type: Sales, Support, Marketing, or Research
  • Direction: Outbound (you call them) or Inbound (they call you)
3

Assign Resources

  • AI Agent: Select which agent handles calls
  • Phone Number: Choose the caller ID to display
4

Target Contacts

Select existing contacts or import new ones for this campaign.
5

Save and Launch

Save your campaign, then click the Play button to start.

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Campaign Types

Outbound sales calls to prospects. Track interest levels, schedule follow-ups, and capture leads.
Customer service calls. Handle inquiries, resolve issues, and gather feedback.
Promotional campaigns, event invitations, and awareness calls.
Surveys, feedback collection, and market research calls.

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Campaign Status

StatusDescription
DraftCampaign is configured but not active
ActiveCampaign is running and making calls
PausedTemporarily stopped, can be resumed
CompletedAll contacts have been reached
CancelledCampaign was terminated

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Managing Active Campaigns

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Pause a Campaign

Click the Pause button on an active campaign to temporarily stop calls. This is useful when:
  • You need to update the script
  • There’s an issue with your agent
  • You’ve reached daily limits

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Resume a Campaign

Click the Play button on a paused campaign to continue where you left off.

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View Performance

Click on any campaign to see:
  • Contacts Reached: How many calls were completed
  • Response Rate: Percentage of answered calls
  • Conversion Rate: Percentage achieving the goal
  • Average Call Duration: Typical call length

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Campaign Best Practices

Start Small: Test with 10-20 contacts before scaling up to hundreds.
Monitor Early Calls: Listen to the first few recordings to catch any issues.
Respect Time Zones: Schedule campaigns during business hours in your contacts’ time zone.
Compliance: Ensure you have proper consent before making automated calls. Follow local regulations like TCPA (US) or GDPR (EU).

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Next Steps

Configure AI Agents

Create and customize your calling agents

Manage Contacts

Import and organize your contact lists