Conversations

Conversations is the central hub for all your call history. Every call — inbound, outbound, or test — is recorded here with AI-generated transcripts, sentiment analysis, talk metrics, and actionable summaries.

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Conversation List

Each conversation shows:

• Contact Name — Who was on the call
• Phone Number — The number dialed
• VoiceFlow — Which VoiceFlow handled the call
• Assistant — Which AI assistant was used
• Status — Call outcome (Completed, No Answer, etc.)
• Duration — Length of the call
• Sentiment — AI-analyzed customer mood

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Viewing a Conversation

Click any conversation to see the full detail view — transcript on the left, AI analysis on the right. The detail view includes:

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Recording

Listen to the call recording with playback controls:

• Play, pause, skip forward/backward
• Adjust playback speed

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Transcript

Read the complete conversation with speaker labels and timestamps:

• Agent — What your AI assistant said
• Customer — What the contact said

The transcript has two layers:

1. Analyzed Transcript — AI-cleaned with per-segment sentiment scores and speaker labels
2. Raw Transcript — Original diarized recording transcription

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AI Analysis

Every completed call receives a two-stage AI analysis:

• Summary — Concise overview of what happened
• Sentiment Timeline — How customer sentiment changed throughout the call
• Talk Metrics — Who spoke more, interruptions, silence gaps
• Action Items — Suggested follow-ups extracted from the conversation
• Objectives — Whether the call met its VoiceFlow objectives (if configured)
• Outcome Category — Classification based on VoiceFlow settings

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Tasks

AI-generated tasks from the conversation (e.g., “Send pricing document to John”). These appear in the Tasks section automatically.

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Filtering and Search

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Call Statuses

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Exporting Data

Export your conversation history for reporting:

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Best Practices

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Next Steps