Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.eolasflow.ai/llms.txt

Use this file to discover all available pages before exploring further.

Conversations page showing call history with AI analysis Conversations is the central hub for all your call history. Every call — inbound, outbound, or test — is recorded here with AI-generated transcripts, sentiment analysis, talk metrics, and actionable summaries.

​
Conversation List

Each conversation shows:
  • Contact Name — Who was on the call
  • Phone Number — The number dialed
  • VoiceFlow — Which VoiceFlow handled the call
  • Assistant — Which AI assistant was used
  • Status — Call outcome (Completed, No Answer, etc.)
  • Duration — Length of the call
  • Sentiment — AI-analyzed customer mood

​
Viewing a Conversation

Click any conversation to see the full detail view — transcript on the left, AI analysis on the right. Conversation detail view showing transcript and AI analysis The detail view includes:

​
Recording

Listen to the call recording with playback controls:
  • Play, pause, skip forward/backward
  • Adjust playback speed

​
Transcript

Read the complete conversation with speaker labels and timestamps:
  • Agent — What your AI assistant said
  • Customer — What the contact said
The transcript has two layers:
  1. Analyzed Transcript — AI-cleaned with per-segment sentiment scores and speaker labels
  2. Raw Transcript — Original diarized recording transcription

​
AI Analysis

Every completed call receives a two-stage AI analysis:
  • Summary — Concise overview of what happened
  • Sentiment Timeline — How customer sentiment changed throughout the call
  • Talk Metrics — Who spoke more, interruptions, silence gaps
  • Action Items — Suggested follow-ups extracted from the conversation
  • Objectives — Whether the call met its VoiceFlow objectives (if configured)
  • Outcome Category — Classification based on VoiceFlow settings

​
Tasks

AI-generated tasks from the conversation (e.g., “Send pricing document to John”). These appear in the Tasks section automatically.
1

Navigate to Conversations

Go to Conversations in the Analyze section.
2

Filter Results

Use filters to narrow down:
  • Status: Completed, Failed, No Answer, Busy
  • Outcome: Interested, Not Interested, Callback, Converted
  • Date Range: Filter by time period
  • Search: Find by contact name or phone number
3

View Details

Click any row to see the full conversation with recording, transcript, and analysis.

​
Call Statuses

StatusDescription
CompletedCall connected and conversation occurred
No AnswerNo one picked up
BusyLine was busy
FailedTechnical issue prevented the call
VoicemailCall went to voicemail

​
Exporting Data

Export your conversation history for reporting:
1

Apply Filters

Filter the list to the conversations you want to export.
2

Click Export

Click the Export CSV button.
3

Download

The CSV file downloads with call data including transcripts, outcomes, and summaries.

​
Best Practices

Review Early Calls: Listen to the first few calls of any new VoiceFlow to catch issues early.
Track Patterns: Look for common objections or questions to improve your assistant’s prompts.
Use Sentiment Data: Filter for negative-sentiment calls to identify problem areas.

​
Next Steps

Manage VoiceFlows

Adjust VoiceFlow settings based on call results

Improve Assistants

Refine your assistant based on transcripts